Most of the UK’s broadband and mobile providers have agreed a ‘cost of living’ plan with the Government to help people pay their bills, though it’s unclear whether the measures can be enforced.
BT, Openreach, Virgin Media O2, Vodafone, Three, TalkTalk and Sky, along with several smaller firms, all signed up to commitments at a Government-led “summit” in late June.
The pledges include offering struggling customers ways to keep them connected, such as “allowing them to move to cheaper packages without charge or penalty, or agreeing manageable payment plans”.
Providers also agreed to protect vulnerable customers as a priority, and to raise awareness of their social-tariff deals, which are low-cost packages available to people claiming Universal Credit.
In February, Ofcom said that fewer than two per cent of people eligible…
