In 1999, I bought my first desktop PC, and over the next 10 years I experimented with three or four broadband suppliers. Speed was always low, the signal wasn’t great, and I suffered from endless buffering.
In 2010, I switched to a two-year contract with BT. Every two years since I’ve haggled with BT and got a decent deal.
Last October, BT told me my contract was ending on 5 November. I spoke to a very helpful man in a call centre in Falkirk and asked him if I could renew at the same price or less, to save me looking elsewhere. He gave me the same price, plus the game Halo 3 for free, along with a new router and a speed increase to 100Mbps.
The router arrived promptly,…
